Michelle Emblem serves as the Product Operations Manager at Sterling Administration, where she oversees product workflows and enhances operational processes to ensure the seamless delivery of Sterling’s services. With 29 years of experience in Consumer Driven Healthcare plans, along with deep expertise in ERISA and IRS regulations, Michelle has been a valued member of Sterling since 2014. She has played a pivotal role in developing the Compliance products and department. Her detail-oriented approach and commitment to efficiency enable her to continuously refine product operations to meet the evolving needs of Sterling’s clients. As a holder of the CFCI (Certified Flexible Compensation Instructor) designation from the Employers Council on Flexible Compensation (ECFC), Michelle is dedicated to continuous improvement and product excellence. Her expertise, coupled with her focus on operational success and innovation, makes her an essential asset to the Sterling team.